Modernization of E-Commerce Platform and Development of Mobile App for a Leading Educational Materials Provider

The Challenge

A US-based educational material provider faced several challenges in modernizing their e-commerce platform and mobile app:

  • Diverse Customer Needs: They required a user-friendly shopping experience catering to educators, parents, and students.
  • Manual Processes: Heavy reliance on manual processes hindered the ability to push quick updates and releases.
  • Omni-Channel Integration: The client wanted to integrate their existing web infrastructure with a new mobile app to create a seamless omni-channel shopping experience

The Objective

To develop a scalable, feature-rich mobile app that enhances customer experience, streamlines operations, and integrates seamlessly with the client’s existing web infrastructure, enabling faster releases and improved business performance.

Key Value to Business

The Solution

  • iOS App Development: Delivered a full-featured mobile app with advanced functionalities such as payment gateway integrations, accessibility compliance, Face ID login, voice search, and OCR-based card reader functionalities. Automated deployment pipelines were implemented for faster, efficient releases.
  • E-Commerce Enhancements: Developed modules for custom product configurations, shopping lists, registries, group gifting, digital content delivery, reward programs, coupon discounts, and multiple payment gateways.
  • CI/CD Pipeline Automation: Implemented CI/CD pipelines using Jenkins, significantly reducing manual interventions and accelerating the release cycle.
  • Advanced Analytics: Integrated tools such as Adobe Analytics, FullStory, App Dynamics, and App Center Crashlytics for actionable insights into user behavior, app performance, and marketing effectiveness.
  • Third-Party Integrations: Incorporated tools like TomTom Maps, Apple Pay, PayPal, Algonomy, and Salesforce to enhance functionality and user experience.

The Impact

  • Revenue Growth: The app’s improved design and functionality drove increased revenue, higher customer satisfaction, and stronger customer loyalty.
  • Reduced Cart Abandonment: Streamlined shopping experiences led to fewer abandoned carts and higher purchase completion rates.
  • Actionable Insights: Advanced analytics provided valuable insights into user behavior and app performance, enabling data-driven decision-making and marketing optimization.
  • Faster Releases: CI/CD automation reduced manual efforts, enabling faster updates and maintaining a competitive edge.
  • Scalability and Innovation: The solution provided a scalable foundation for future feature enhancements and innovation, ensuring long-term growth.

Examples Of Our Expertise

From VR training to AI-powered digital twins, our solutions have transformed operations for global leaders like Coca-Cola and Walmart.

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"Transforming Training with Immersive Innovation"

Working with Digital Agents has been a game-changer for us. Their expertise in XR technology allowed us to create immersive training modules that are engaging, interactive, and highly effective. From concept to execution, the process was seamless, and their team demonstrated exceptional professionalism and innovation at every step. The digital solutions they developed have enhanced our employee learning experiences significantly.

– Alok Saxena, AVP, Information Technology, Coca Cola

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We are thrilled with the outcome of the Simulation-Based Digital Twin VR Platform project. The Digital Agents Interactive team showcased exceptional professionalism and dedication, consistently delivering high-quality results ahead of schedule. Their technical expertise and responsiveness to our evolving needs made collaboration a pleasure. The platform is set to bring significant value to our business, and we appreciate their ongoing support post-project. We look forward to the opportunity to work together again in the future.

Nitin Jain, Programme Head – EE Industry and Data, Digi-Twin and EE Cooling

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"Pioneering Alternate Reality for Submersible Acoustic Characterization"

I am pleased to certify that Digital Agents Interactive Pvt Ltd has successfully supplied, installed, and commissioned the Alternate Reality Tools for Simulated Survey and Digital Pedagogy for Experimentation aboard our submersible platform for acoustic characterization. The project, completed on 29th March 2023 and accepted on 30th March 2023, met all specifications outlined in our purchase order. Their commendable work and timely execution have significantly contributed to our project objectives.

Shan Victor Pereira, Project Director, SPACE PROJECT, NPOL

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"Empowering Future Innovators with Virtual Nano-Fabrication Training"

I want to express my deepest gratitude to Digital Agents Interactive for their exceptional support and service to vFabLab over the past seven years. Your technical expertise and dedication have been vital in developing our Virtual Laboratory for Nano-fabrication Operations Training. The innovative solutions provided have empowered students worldwide to gain essential skills, greatly impacting their future careers in nanotechnology. We truly value our partnership and look forward to continuing this remarkable journey together.

Dr. Muhammad Mustafa Hussain, Purdue University