Driving Operational Efficiency: Modernizing a Global HVAC Leader’s Mobile Platform for Enhanced Sales and Audit Capabilities

The Challenge

The company faced several challenges with its existing systems, particularly with automation and connectivity for its field teams:

  • Partial Automation: Existing systems, while functional, still relied heavily on manual tasks, leading to inefficiencies and delays in work processes.
  • Limited Flexibility for Sales Teams: Sales personnel had to manually log into the website to access order and pricing information, reducing the speed of sales processes and limiting mobility.
  • Inconsistent Communication: Communication between lead and general auditors was disjointed, lacking real-time collaboration on site audit management, affecting audit efficiency.
  • Limited Offline Capabilities: Field engineers experienced connectivity issues, making it difficult to work in areas with poor network coverage, which led to problems with data syncing while offline.

The Objective

The goal was to modernize and fully automate the company’s mobile platform, iLEAP, by creating a responsive mobile interface. This involved:

  • Enhancing the sales process.
  • Expanding audit capabilities.
  • Enabling real-time communication and collaboration.
  • Providing seamless offline functionality for field teams.

Key Value to Business

The Solution

Digital Agents Interactive Private Limited (DAIPL) implemented a comprehensive mobile solution that transformed company’s digital ecosystem:

  • Redesign and Upgrade: We redesigned and upgraded the existing pricing module, and developed new modules such as Site Audit, Order Tracking, Newsletters, and Container Pricing, making the mobile application ecosystem more responsive and user-friendly.
  • Offline Sync Capability: The new mobile app allowed field engineers to sync data offline, ensuring 100% availability even in areas with limited connectivity, a significant improvement for both audit and sales engineers.
  • Enhanced Communication: By automating workflows and real-time data sharing, lead and general auditors could now collaborate more effectively on site audit management.
  • Automated Newsletter Delivery: Administrators were empowered to send newsletters efficiently, improving communication and information dissemination across the organization, which led to enhanced employee performance.

The Impact

The modernization of company’s mobile app had a substantial impact on their business operations:

  • Increased Revenue: The improvements in automation and workflow efficiency translated directly into higher revenue generation.
  • Improved Customer Satisfaction: The new system provided a better customer experience by improving service delivery and reducing delays.
  • Valuable Insights for Decision-Making: The app allowed company to gather valuable insights into user behavior, app performance, and marketing effectiveness, which supported better decision-making and optimization strategies.
  • Reduction in Cart Abandonment: The modernized system reduced cart abandonment, contributing to a noticeable increase in sales.
  • Seamless Offline Functionality: The offline sync capabilities improved the performance of field engineers, enabling uninterrupted workflow regardless of location, thus improving overall efficiency.
  • Real-Time Audit Collaboration: The ability for auditors to communicate in real-time during site audits reduced errors and improved audit completion times.

Examples Of Our Expertise

From VR training to AI-powered digital twins, our solutions have transformed operations for global leaders like Coca-Cola and Walmart.

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"Transforming Training with Immersive Innovation"

Working with Digital Agents has been a game-changer for us. Their expertise in XR technology allowed us to create immersive training modules that are engaging, interactive, and highly effective. From concept to execution, the process was seamless, and their team demonstrated exceptional professionalism and innovation at every step. The digital solutions they developed have enhanced our employee learning experiences significantly.

– Alok Saxena, AVP, Information Technology, Coca Cola

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"Delivering Excellence with Simulation-Based Digital Twin VR Solutions"

We are thrilled with the outcome of the Simulation-Based Digital Twin VR Platform project. The Digital Agents Interactive team showcased exceptional professionalism and dedication, consistently delivering high-quality results ahead of schedule. Their technical expertise and responsiveness to our evolving needs made collaboration a pleasure. The platform is set to bring significant value to our business, and we appreciate their ongoing support post-project. We look forward to the opportunity to work together again in the future.

Nitin Jain, Programme Head – EE Industry and Data, Digi-Twin and EE Cooling

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"Pioneering Alternate Reality for Submersible Acoustic Characterization"

I am pleased to certify that Digital Agents Interactive Pvt Ltd has successfully supplied, installed, and commissioned the Alternate Reality Tools for Simulated Survey and Digital Pedagogy for Experimentation aboard our submersible platform for acoustic characterization. The project, completed on 29th March 2023 and accepted on 30th March 2023, met all specifications outlined in our purchase order. Their commendable work and timely execution have significantly contributed to our project objectives.

Shan Victor Pereira, Project Director, SPACE PROJECT, NPOL

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"Empowering Future Innovators with Virtual Nano-Fabrication Training"

I want to express my deepest gratitude to Digital Agents Interactive for their exceptional support and service to vFabLab over the past seven years. Your technical expertise and dedication have been vital in developing our Virtual Laboratory for Nano-fabrication Operations Training. The innovative solutions provided have empowered students worldwide to gain essential skills, greatly impacting their future careers in nanotechnology. We truly value our partnership and look forward to continuing this remarkable journey together.

Dr. Muhammad Mustafa Hussain, Purdue University