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AI-Enabled Dashboard for Leading Healthcare Company in Dubai

The Challenge

A leading healthcare company in Dubai faced significant challenges in managing data infrastructure across its various assets:

  • Data Consolidation: Each asset operated on independent data infrastructures, requiring a unified Azure-based data landscape at the corporate level without disrupting ongoing business operations.
  • Credential Management: Each asset had its own credentials and reporting standards, making standardization across the company difficult.
  • Government Integration: The solution needed to integrate with the government’s Shafafiya portal while maintaining the existing business processes of the company.

The Objective

To create a scalable, user-friendly, AI-powered dashboard that consolidates data operations across  healthcare provider’s assets, providing insights into revenue cycle management (RCM) and aiding in strategic decision-making.

Key Value to Business

  • Improved Revenue Cycle Management (RCM): The AI-powered dashboard allowed RCM teams to streamline their processes, reconcile with payers faster, and download reports efficiently.
  • Actionable Insights: Managers gained a clearer understanding of claims aging, asset performance, and payer and service line efficiency, facilitating more informed decision-making.
  • Automated Data Management: The automation of data loads from the Shafafiya portal reduced manual reconciliation tasks, freeing up resources for more value-driven activities.
  • Centralized Data Storage: Consolidated all asset data under the organization’s Azure tenant for easy access and future scalability, paving the way for additional data use cases.
  • Enhanced Master Data Management: Implemented master data management practices, which significantly reduced confusion and inconsistencies around projects and customer data.
  • Visibility into Costs: The dashboard provided clearer insights into the cost and usage of the data landscape, allowing better resource allocation and cost management across business units.

The Solution

Digital Agents Interactive Private Limited (DAIPL) implemented a comprehensive Data and AI-based Analytics Dashboard solution that included:

  • Roadmap and Data Consolidation: Prioritized key data points for integration into the Azure cloud platform, ensuring smooth consolidation of data operations at the corporate level.
  • Automation and Reporting: Automated report generation and scheduled weekly data refreshes, reducing manual efforts.
  • Actionable Insights: Developed a holistic, user-intuitive dashboard providing insights into RCM, claims aging, asset performance, and more, giving managers better visibility into business operations.
  • Centralized Data Management: Consolidated all asset data under the healthcare provider’s Azure tenant for future scalability and clarity in business operations.

The Impact

DAIPL’s AI-enabled dashboard delivered substantial business benefits:

  • Enhanced RCM Efficiency: The dashboard enabled RCM teams across the organization to reconcile payer reports faster and more accurately.
  • Data-Driven Decisions: Managers gained better insights into the aging of claims, asset performance, and service lines, enabling data-driven decision-making.
  • Automation of Data Loads: Integrated with the Shafafiya portal to automate data downloads and reduce manual reconciliation efforts.
  • Future-Proof Data Storage: Centralized storage of all asset data, enabling future scalability and use cases.
  • Improved Data Clarity: Master data management reduced confusion around business projects and customers, ensuring consistency.
  • Cost Visibility: Clear insights into the cost and usage of the data landscape by various business units, enabling better resource allocation.

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